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FAQs

Accents and special characters

In the products we create in our workshop we can personalise items with accents and other similar special characters, however this is not the case for all of our products. If you have a special character or accent in the personalisation please contact us first so we can check whether this is possible.

How do I return my order?

If you would like to return your item please contact us first. Hopefully we can resolve the issue for you, please note we may need you to send us a photo of your item to show the issue with it. Please note we cannot accept returns of our personalised items unless the product is faulty or the incorrect personalisation has been added.

How will I know my goods have been dispatched?

We will send you an email as soon as your order has been posted

I want to send a gift to someone but don’t want them to see any invoice or price. Will there be an invoice in the package?

We do not send an invoice in your package – you can download / print your invoice / receipt from the “my account” button at the top of the page

I would like to make a change to my order

If you would like to amend your order, email us at sales@ppandemb.co.uk within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.

What is the cost of delivery?

Orders under £50 – £3.95 for standard UK delivery,

Standard UK delivery service, the delivery aim is 2-3 days but we do ask customers to allow up to 7 working days for delivery.

What will happen if I miss the delivery?
When will my order be delivered?

We work on a 7 day turnaround but we normally post it within 2 days of ordering, if you require a quicker service please get in touch and we will try our best to get to to you sooner!

Will I see a proof of my design before its made?

On the majority of purchases we will send you a proof of your design (you can specify in the ordering system if you wish to have a proof sent to you) this will be emailed to you via the email address you have used when ordering. We allow unto 3 small amends free of charge when proofing is taking place.

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